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Customer Support


Context Help

If you get lost inside our hosting Control Panel, the very first thing you should do is click the Help button, which is visible on each and every page. A context menu will appear. It comprises thorough information about all the actions that you can carry out on the given page. Each context menu opens on the same page so that you can quickly return to your work.

Video Tutorials

We have a wide array of educational videos illustrating how to use our Control Panel. They're meant for those of you who want to see how things are getting done instead of only reading articles. In this way, anyone can swiftly become familiar with our web hosting Control Panel by merely watching our step-by-step educational video clips.

F.A.Q.

If you can't discover the answer you are looking for, take a glance at our comprehensive Frequently Asked Questions database, which contains questions asked by real individuals and offers practical solutions. We regulary update our FAQ database with new articles in an attempt to cover all the new additions and innovations associated with our system.

Ticketing System

If you still can't discover the solution you are looking for in the Frequently Asked Questions database either, you can get in touch with our great team of client support engineers available 24-7 and ready to assist you with any query. Each support ticket you submit will be answered in less than one hour (the average trouble ticket response time being about twenty mins), so you will not have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 177283

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com